Our experience with Bytown Catering was mixed. Pri...

Our experience with Bytown Catering was mixed. Price-wise they were quite reasonable with a variety of items available. The rep we worked with was less than helpful - she repeatedly left out information that was crucial to our planning. Such as the fact that for a buffet meal children under 6 are free and children 7-12 were a different price (about 1/2 price). But we weren't given those details until after we had finished our guest list based on cost. In fact, we only got this info from our reps manager when we called at 4pm and our rep was gone for the day and we still hadn't gotten any reply to our email a couple days earlier. During our in person meeting our rep was kind and helpful - but over email she was quite rude and not helpful, also not always prompt with the replies.

Every single change has to go through higher management so there is an expected wait time. however our contact did not read the emails clearly and would only submit half of our requested changes at a time and I would have to re-read through everything and write back with what she missed and wait another day or so to get the updated quote again. For example - the buffet we selected included "creme brulee and assorted cakes" but in the quote she kept putting mousses - up to a week before the wedding I kept telling her I DONT WANT MOUSSES for the tenth time.

On the day of, the onsite staff were very helpful and professional. The food was delicious and was served hot. We got many complements about getting great food at the wedding. They provided the tablecloths and napkins along with the food and servers for our reception and the cleanup went very well, the kitchen was left in very good condition and we got our security deposit back.

All in all - we were very happy with the end result, we enjoyed the food and the service very much... But they could definitely work on their customer service - or at least our rep could have used some training.