Paul JJ Alix

Review of GloryBee

The problem I have with this company is honesty wh...

The problem I have with this company is honesty which comes down to poor customer service. I question and cannot trust the claims they make about their products due to the unscrupulous manor with which my order was dealt.
My order was canceled by the merchant due to a shipping mix up that apparently occurred on their own website. Meanwhile I was expecting the order to arrive today so called only to be requested to reorder the exact same product with a $30 increase before shipping. (Product increase took place May 1st.)
I had ordered a frozen product which requires two day shipping according to their website. After the website had automatically selected two day shipping with no other option but overnight I introduced another product. The website was very clear that the additional product would require to also be shipped out with two day shipping. I was certain two day shipping was selected for the entire shipment yet the website was giving glitches throughout this entire exchange. I had to keep redoing the order to keep from having extra items added to my cart that I didn't order. What I mean is items would double so if I said I wanted one I would get two if I said I wanted two I would get four.
In the end I was certain in my imagination that I had placed this order with two day shipping. In our call today the company told me they had sent me an email about the cancellation. I only have the order confirmation email I have not found a cancellation email.
Having expected the order to arrive today I admit to being disappointed in the authenticity of this company.