James Boratyn

Review of ServiceMaster

ServiceMaster Guarantee?

ServiceMaster Guarantee?
On Nov 23, 2014 I had a water backup in my basement and State Farm Insurance sent ServiceMaster DSI to do mitigation. The crew chief was very nice and completed the job in 3 days after cutting the paneling two feet off the ground and installing dryers. State farm was billed $3,379.19 for this service. When the adjuster inspected the job he said "why didn t they remove the entire paneling? The 2 foot cut applies to dry wall!
Shortly after Christmas I had State Farm call Service Master to authorize them to finish the job. I also called and spoke to the Operations Manager Ubaldo who confirmed that State Farm spoke to him and that he would have someone call me to complete the requested. It is now mid-january and I am still waiting for this call --- I can t believe that ServiceMaster would turn their back on a major client like State Farm Insurance. Their advertising states "We do it right. Guaranteed. That s excellent service, from start to satisfaction. In everything we do, we pledge honesty, dependability and a job well done", next week will be 2 months since they entered my home and I am still waiting for them to honor this "Guarantee".