We stayed here 5-7 Jan 2019. I seldom give bad rev...

We stayed here 5-7 Jan 2019. I seldom give bad reviews for any places unless it is very necessary. I am quite disappointed as before deciding to stay here I read all the reviews and looked like they had very good ones.

Hotel is pretty old, which is fine as long as they are well maintained. My two concerns during my stay were:

1. No refrigerator in our room. It was supposed to be included in the room facility (I checked before complaining). We checked 3 times the first day, they said it was broken. Okay, so why would they gave us the room with broken refrigerator? It's low season, lots of rooms are empty!. Then they said they would place a new refrigerator as I needed it to place my child's milk. NEVER HAPPENED. I would not say anymore after 3 times asking.

2. The electric kettle in the room was SO OLD AND DIRTY (please see the pictures). It was gross. This is a hotel, we pay for the service and facility. I wouldn't even keep it in my own home. They changed it, it was only LESS dirty but still old. You need to replace all these kettles, seriously.

I hope you really pay more attention to the maintenance. It's just too bad if you ignore these matters as the hotel has a very strategic location.