Johnny Staub

Review of Holiday Systems International ...

I have been a member of HSI for 15 years. We purc...

I have been a member of HSI for 15 years. We purchased their program in Mexico and had easy experiences in booking and finding decent properties.

This year, HSI quality and customer service has seriously declined. We had a trip booked to Hawaii and paid for travel protection. The hotel cancelled our stay due to COVID, and HSI wanted to provide a credit for future bookings, but I requested a refund. We do not know when we can travel to Hawaii in the future, so a refund would be more appropriate. HSI stated we needed to contact our travel protection plan to seek reimbursement, which we did. They denied the claim stating Pandemics are not covered under their plan. I have left 5 voicemails, sent 3 emails, and tried to reach someone at HSI, only to get a voicemail. I disputed the charges on my credit card two weeks ago, and HSI disabled my account due to a "charge back." I left messages with people in accounting, and left a message for Edgar (twice) in Inventory, only to have NO returned calls or communication.

I would not recommend HSI at this point. Their inventory has dwindled to run down locations in poor areas of town. It is not what it used to be. Save your money or buy with Diamond Resorts or RCI instead.