It takes 45 minutes or more several times to pick ...

It takes 45 minutes or more several times to pick up the phone from you. They will tell you that it is because of the covid as if because of the covid personnel could not be hired. They do not send you the insurance documentation. They offer you a discount so that next year without that discount they will raise the price abusively without giving part. They have the "free" name change With the Pons agency. (Better to pay it directly elsewhere, I honestly say it as if it were for my sister).
It started out as a small company and has grown into a giant out of control network. They outsource everything, they only spend on advertising, mainly Formula 1. A real disaster.
The enlightened one on duty (the one who charges 100 more than the one below and is wearing a suit) will come to say that this is not true. What a mafia