Clearly piloted game. Arrived at a certain level y...

Clearly piloted game. Arrived at a certain level you lose only (every tournament of 6 games, it is very rare to win one, and often, just if you are winning, suddenly closes the game, with the automatic loss of points). Having reported the anomaly several times, the only answer that is provided (if it is provided, and very often after 4/5 days, because the lost points will never give you back) is to update the app: but what should I update if I have the latest installed version? Really not very serious and unprofessional.