I initially purchased my bmw from Buick GMC over i...

I initially purchased my bmw from Buick GMC over in lone tree, a week after I took it off the Lott it went in for service. My dealership was not able to service it and with factory/extended warranty it was taken to schomp bmw. My frustration began when my dealership informed me that since bmw or schomp was servicing it that they should be able to give me a loaner. Got the information from our service guy from Buick GMC, and called schomp. The front desk girl answered and could not connect us to either service and that the manager on duty was not available to take our call and that we could leave a voicemail. Upon asking her about a loaner she replied with we do not give loaners to people who did not buy from us I replied with; so you can t connect me to service, can t get a hold of your manager, and we can t get a loaner even with factory or extended warranty on the bmw ? She replied with yes sorry . we had no choice but to leave a voicemail for a manager. This was on Friday July 6th at 5:59pm. Eventually our own dealership managed to get us a loaner after feeling bad for not getting any sort of answer or timeline from schomp regarding my car. This is incredibly sad, considering my own boss had a bmw not purchased from schomp but is able to get loaners when she has her bmw serviced there. She s spoke highly of you guys but I was definitely shown differently.