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Every car needs maintenance upkeep.

Every car needs maintenance upkeep.

Unfortunately, some cars new and used have mechanical problems.

Every used car buyer is afraid of buying a car with mechanical problems.

Some used cars have warranties. There is obviously no way all used cars can have warranties. At a certain vehicle age, mileage, or price point it is not expected.

Every car dealer that sells used cars hopes the used cars they sell don't have mechanical problems and the buyers enjoy their new purchase.

My retired mother bought a used car from Andy Mohr Buick GMC. In less than 300 miles it had A LOT of mechanical (not maintenance) problems.

Andy Mohr stood by their 3 month warranty even though that meant they absolutely lost money on the sale of that used car. Bob, the service repair rep, made sure that my mom, who was both upset and insecure about the whole process, knew he was going to do his best to figure out what was wrong and make it right.

It was very unfortunate that her car had such a big problem. I wanted to thank you for standing by your sale, your word and your warranty. I truly hope situations like my mom's don't happen often in your shop. But I wanted car buyers who are in the used car market will know that you are a good company and you treated my mom well.

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