Jarod Newport

Review of Tansky Sawmill Toyota

Disappointed. Scheduled an appointment for 3:20pm...

Disappointed. Scheduled an appointment for 3:20pm to address a rattle in the passenger B pillar that my Highlander has had since new. Arrived early, showed the service manager where I had removed several pieces of trim and the rear passenger captain's chair. He said they would get right on it and directed me to the waiting area. Forty five minutes after my original appointment time (at 4:05pm), the service advisor told me they couldn't work on the vehicle as it was missing the seat and it was needed so they could take a ride to diagnose the rattle. I explained that there are five seats still in the vehicle and any of them should work for someone to listen for the noise. The service advisor insisted that they couldn't do anything without the seat and that they could reschedule the appointment for another day once the seat was back in the vehicle. This was a truly disappointing experience and most definitely my last trip to Tansky Toyota on Sawmill.

In response to Tansky's response:
I bought the vehicle 50+ miles away and thought a Columbus dealership could potentially fix it. Yes, I took it to Toyota West who could not reproduce the sound. I tried living with it; however, it is getting worse. I removed the seat and trim to show you exactly where the sound is coming from (near wiring connector on the door). I did not touch anything on this part of the vehicle other than the trim that covered it (which is in pristine condition and snaps right back into place). The seat was removed as a way of diagnosing that was not the problem (which it isn't). It is a shame Tansky Toyota tries so hard to defend poor practices. Perhaps if they put this effort into customer service, they wouldn't have so many negative reviews. I would highly recommend any potential customer look elsewhere as there are several other, more reputable dealerships they can use for their vehicles.