Feedback to our travel agency about our trip from ...

Feedback to our travel agency about our trip from 08.-15.09.20 => Kos / Greece - Neptune Hotels Resort & Spa:

"Hello, dear NONSTOP ladies!

Here is a short feedback on our Kos trip.

Everything was really as recommended by you:

* Processing at airports & flights unexpectedly unproblematic - we really imagined THAT worse.

* Very beautiful & well-kept hotel complex, and, as you described in advance, very extensive & spacious. We have actually never seen such a large system ...

* Staff in all areas (especially F&B and housekeeping) very committed & always friendly. Top!

* Food in the main restaurant OK - everything is there, but always the same apart from the one evening specialty station. Good, but varied ...

* Great beaches & great panorama of the offshore islands - and of the Turkish coast!

* There is actually not much to see on Kos - you were right about that too. But just right for our purpose: we just wanted to hang out ...

All in all, an almost round story - FAST:

Since the renovated comfort double rooms were unfortunately no longer available when we booked, we decided on one of the standard double rooms that can still be booked. Despite our early arrival, this was only available from 3 p.m. - but that is a perfectly understandable procedure. We were given a changing room to bridge the gap.

Unfortunately, the room allocated to us in the main building in the afternoon turned out to be very small - despite the fantastic view. In fact, you could hardly turn in the bathroom. Of course, we immediately asked for an optimization of the room situation - gladly for a corresponding surcharge. We were offered a move to a comfort double room for the next day.

Not an ideal way to start your holiday - but so far, so good.

Here it comes: the next morning we saw on the escape route map attached to the room door that we had been assigned one of the smallest rooms in the house: apparently from the room category eco-double or single.

Wow!

This was followed by crisp, but also time-consuming and, in the end, really annoying conversations with the front desk manager, who guiltily and embarrassed us from now on nodded off everything, and now all of a sudden promised us the originally booked and paid standard double room for the afternoon. When we asked what he (or whoever) had thought of our room allocation, he could only shrug his shoulders in embarrassment - but neither provide a comprehensible explanation nor an appropriate apology.

The standard double room in the main building (a few rooms further next to the first-time small room) was then significantly larger. A bit out of date, but in favor of the really sensational view, we opted for this - and forego the comfort double room in one of the flatter buildings further away.

If we move the room from a usually If we had NOT complained about the expected lack of knowledge of the premises, we would have been allowed to relax in the small room for the entire period of our stay - and no one would have said anything. Definitely not...

You can talk to the guests and definitely offer them an upgrade until the room that was actually booked and PAID is available. And if there is no other way, the presidential suite, etc ..
But without losing a single syllable, giving the guest a SMALLER category room - what do you call something like that? I agree

Conclusion: this really lousy number spoiled the overall fun of the holiday. We were and are STUCK PURE! I really haven't seen anything like it before. What a shame!

We will probably wait until the last day for an apology from the house ...

Best Regards -

Peter Kristof. "