We booked a service at Toyota at 3:15 on Tuesday, ...

We booked a service at Toyota at 3:15 on Tuesday, April 2nd a week prior. We were getting ready to leave yesterday as Toyota calls and asks if we want to schedule our RAV4 for a servicing. I was puzzled as we were leaving our house at 2:45 for the appointment we scheduled at 3:15 on Tuesday. The lady on the phone mentioned that she doesn't see anything in the system for a servicing for us today but squeezes us in anyways. We get there and get told it's an hour and a half wait. I told the lady that was helping us that was ridiculous as they already messed up our booking and now we have to wait an hour and a half for an oil change and a car wash. Won't be back anytime soon.