Polite and friendly guy. Competitive pricing quote...

Polite and friendly guy. Competitive pricing quoted on the phone. However, he quoted me 1 hour to repair the broken screen/front housing and here is how the story goes ...

Business Day 1 (BD1) I give him the white Samsung Galaxy S3 and I returned to the store about an hour after dropping it off ... he almost put a blue screen/front housing on a white phone without asking the customer first! He asked at that point and I said I would prefer a white screen/front housing on the white phone. He said that it would be done the next business day. On BD2 I follow up and he says it would be done that day. On BD3 I follow up and he gives me the run-around again, saying that his supplier would provide him the part and that he would check the tracking number and call me back in an hour. Yet again he does not follow up and then I showed up in person to request the phone back, at which point he continues to give new deadlines. Next he calls his supplier to find out when the part will arrive and still has no clear idea!

Granted that a sunday came in between and increased my time without the phone, and hence my frustration. However, he was not up front that he did not have the required part; neither on the phone nor in person when taking the white phone for repair. So I took it to another store and got the phone repaired within 40 mins flat.