My recent experience has been a nightmare. 3 month...

My recent experience has been a nightmare. 3 months ago the dentist said that I needed periodontal work, and that they would send my xray to the Healthplex for approval and referral to to a periodontist. A month later I heard nothing and tried to call the dentist. They never answered my calls nor returned my messages.
I then called Healthplex and learned that the dentist never submitted the information. I then went to another dentist who submitted the required information. 3 weeks later I was told that their address was changed. The info was again submitted and they claimed that they did not recover it. Yesterday the dentist submitted the info for the 3rd time with certified mailing. In the meantime my teeth and gums are worsening.
I want to know why is it that the dentist is not allowed to submit their referrals directly to the specialist.Needless to say I m extremely dissatisfied with Healthplex. The incompetency and lack of care is unbelieveable, and I definitely wouldn't recommend them to anyone. Stay away from them.