I purchased a water softener through Spencer's TV ...

I purchased a water softener through Spencer's TV & Appliance and Ameri-Flow was their installer of choice. I became hesitant upon reading the other reviews, particularly about poor customer service. After dealing with them myself, I can verify the truth of those reviews.

I placed my order for the softener through Spencer's on a Thursday and was told Ameri-Flow would contact me to schedule the install on Friday, or Tuesday at the latest. Come Wednesday, I still did not hear from Ameri-Flow and decided to call them myself. I call them, and the (less-than-friendly) woman who answered the phone had no idea what I was talking about. I call Spencer's and they re-send the order. Ameri-Flow then reaches out to schedule the install. However, I wanted them to actually LOOK at my house before just guessing on a quote, a service which they graciously charged $20 for. ... Okay, fine, no problem, and it turns out that I had a loop already so the previously quoted price of >$400 decreased to $200. Great. HOWEVER, what the tech who looked at the property did not mention at the time was that I would have to pay an additional $300 for a drain line. I only learned about this drain line issue when the woman again contacted me to do the install and I confirmed the price. The woman, per usual, had no idea what any of that meant. She said someone would call me tomorrow to explain the technical aspects of it. And of course, no one did, and nor did they ever after waiting several days. Annoyed, I then contacted Spencer's, canceled my order, and got a full refund (thank you, Spencer's!).

The best part of all of this is that this morning, despite me (1) having already received a full refund of my purchase price and (2) never actually setting up a day/time for any install, Ameri-Flow RANDOMLY shows up to my house this morning at 7:00 am to install the softener. I explained to the very confused installer the situation. Not only does Ameri-Flow waste the time of its customers, but it also wastes its own time too due to their own disorganization, which I suspect has to do with their less-than-competent office staff.

If you have a choice, go with someone more reliable and who has their stuff together! Given how disorganized they were with all of this, I can't imagine how disorganized they would be if I had let them dig up 40 feet of my yard and cut my plumbing. Yikes--likely crisis averted.