Ceanna Urbanski

Review of Omni Charlotte Hotel

The staff was friendly and helpful. However, the h...

The staff was friendly and helpful. However, the hotel itself has issues. The room I was given at check in smelled musty like there was water damage. The gentleman at the front desk was quick to change me to a renovated room which seemed nice enough. I'd been in my room less than 5 minutes when blood curdling screams started across the hall. The shower had "exploded" and a child was injured by shards of glass. It took multiple calls to the front desk before anyone answered. Once staff arrived, they seemed helpful and I extracted myself from the situation.

As for the room itself, do not stay here if you are looking for peace and quiet. You can hear everything going on in the halls, the rooms next door, and on the street. Construction starts at 8 am and you hear every beep of a truck backing up for hours on end.

Lighting is dim near all the mirrors/bathroom and the the makeup mirror is very low quality. So if you need to put on makeup while getting ready be prepared for that. Also, some of the toiletries seemed to have been used. Qtip pack was opened and lotion had leaked on the countertop. I bring my own items and this wasn't a problem for me, but attention to detail with housekeeping is lacking.

Parking is valet only unless you want to pay $24/night to park your car yourself in the garage next door. They do not validate.

All interactions with the hotel staff were positive and they were very helpful. Due to the noise level and room conditions, I would not stay here again.