I have purchased Drake Software in excess of fifte...

I have purchased Drake Software in excess of fifteen years. I need to get into my personal return because I forgot my password to my personal return
I pulled up the ERO info on that year, gave them serial number Account number, ERO number, address and phone number. Keep in mind how long I have used this product and how they are doing harm to my business my not helping me get my personal tax return open. If that info is not enough! what is? I find them difficult to work with and not helpful at all. They still even have a bug in there Accounting software that they have never fixed and we have called to there attention numerous times. Stay away from these difficult people.