Your customer service reps are great., but overall...

Your customer service reps are great., but overall they represent the business as a whole. If I am told that they will get back to me about my car that is what I expect. I m still waiting for a call back and it has been 3 business days and a weekend and yet still no call has been returned. This for me is bad business. In any relationship communication is key! Dan Vaden has poor communication skills. It is not cheap to bring a car in for any service that you provide. All I m asking for is communication.