Several years ago I was satisfied ... now I don't ...

Several years ago I was satisfied ... now I don't know because it was during the new year or how the service was not good. Dr. check-in hotel came at 14.00 but had to wait 90 minutes so I got a room at 15.30, because the room wasn't ready ... the room smells of cigarette smoke, the food is also lacking in taste. The disappointment paid off pretty well because at least my son had a favorite bath tub in his suites room.