Terrible service, terrible treatment of our host o...

Terrible service, terrible treatment of our host of our event. Refused to help with any issues we had. They said the bar, conference room and restaurant would be open for us to use but they weren't. They only gave us broken and barely taped luggage racks to haul all of our gear and totes up the hill to the rooms. We asked for adjoining or close rooms and they put us as far apart as possible with one room being divided off because they were remodeling the kitchenette part. The parking lot and all stairs were full of ice, and trying to walk in heels many of us fell!