Ethan Stein

Review of Ashburn Icehouse

The Pro Shop at the rink has horrible service. I a...

The Pro Shop at the rink has horrible service. I am here 4 days a week driving 45 minutes just for hockey practice. I left 40 minutes early to get there by 9:15 (close is advertised at 9:30 on Tuesday nights). When i walked in at 9:15, the door to the pro shop said "closed," and there was a guy on his phone at the front desk. I politely knock and get his attention, and he comes over to open the door and talk to me. I tell him that I know what I want and i see it on the shelve right there, and I ask if i could run in and buy it. He responds with "sorry we are closed." I respond by telling him that you aren't supposed to close until 9:30, and point at the hours right next to his head. He tells me that I can't buy anything because he closed down all the computers and such. I watch him go back to his hang out place behind his desk and pull out his phone again. He continues his cell phone addiction until 9:30, when he types something on the computer and leaves. Horrible experience, and the pro shop here has lost a loyal customer. Kettler and Total Hockey are better with better prices anyways.