Ben Steele

Review of Champneys Health Resorts

Terrible customer service and made to feel unwelco...

Terrible customer service and made to feel unwelcome and victimised just because we were wearing our workwear when checking in after a hard days work. I then received a call in the evening saying that our 3 day stay would be terminated and it was a mistake for checking us in! This was after politely agreeing to the strict dress code on check in. I also have a permanent physical disability which I sustained whilst serving in the British Military. I struggle with getting about as it is, without being asked to leave and to choose a different hotel. I m not happy about this situation at all and will seek more guidance and will also speak with the local press. There is also a severe lack of disabled parking and don t think this hotel is suited for people with disabilities from what I have seen. Unfortunately this hotel thinks it s something it s not.