Coming from Comcast, I honestly thought the bar wa...

Coming from Comcast, I honestly thought the bar was so low that switching to WOW could only make things better. Oh how wrong I was. I've had WOW's 1gig plan for 3 months now and have been forced to settle for 10-30 mbps download speeds for HALF of that time! During that short period I've placed at least 20 calls to their office and 7 separate times they've sent out technicians. It took 4 weeks and 4 trips out just to establish that it wasn't my modem or any issues inside the house. They would come out, say 'well, we see you have your own modem....' which I would hear every single time. Nope, sorry, that's not it. And I know that not just because I did my homework in choosing a docsis 3.1 WOW compatible modem, but because they hooked up their own and tested it and it didn't change anything, AND because it worked perfectly for almost a full month before issues began. But since their supervisors don't do their job (mine was Austin, who refuses to answer his phone) you wind up calling support yet again where you have to go thru the same usual suspects troubleshooting all over again. One of their technicians even ran new wire in the house and left it completely unsecured hanging from the edge of the roof. See photo. Unbelievable.

Maintenance crew finally gets involved to try to fix it at the street level. They come out, rerun a wire from one box on the street to another. They report it fixed, and it restores again. I ask him how sure they are that they really fixed the root issue this time and they say "oh yes, 100% positive". One week later, back to slow speeds again.

And the issue is still not resolved.

So far, the only technician that seemed to really know what they were doing and provided good customer support is a guy named Jason.

What a nightmare. If you're a Comcast customer. Stay there. Trust me. It CAN get worse..