The only reason I'm giving 2 stars is because the ...

The only reason I'm giving 2 stars is because the location is perfect and it includes the waterpark. However, for our entire six day stay 1/3 of the park (Parrot Perch) was closed. We were never informed of this and there was no compensation for the inconvenience . (Side note, they do provide small towels at the hotel pool and water park. That was nice.)
As far as the room...it had a terrible odor (to the point where we bought a room freshener our second day) and they were NOT clean! I have never stayed anywhere that would leave my families feet black from walking around barefoot. Our feet were more clean after walking barefoot outside! They do, eventually, make your bed daily but good luck getting properly restocked on anything or the room being cleaned and vacuumed. When you call to get the items they don't answer so you have to go to the front desk to ask. The lamps were extremely dusty. Our iron did not work. Oh my, the list could go on and on. Luckily we were really only in the room to sleep.
Good luck if you choose to stay there. But, again, the location is amazing. Tons of stuff within walking distance and minutes away from other attractions!