WAS ABLE TO REACH THE GM 3/27/17 HE DID THE RIGHT...

WAS ABLE TO REACH THE GM 3/27/17 HE DID THE RIGHT THING. TOOK CARE OF THE ISSUE FOR ME. THANK YOU JASON.

I dropped off my bike on 3/11 to get front and back ties replaced. Waited over 2 hours. Went to Daytona, on my way back my bike couldn't shift gears. Walked in first thing 3/13. Told employee Jimmy I may need to speak to the manager. He asked what was going on. I explained how it was a coincidence my bike broke down after service. He stepped away and returned with service manager Chris. I explained my problem again. He said sorry to hear we will pick up the bike to check it but I'm 99% sure it wasn't us. Already was defending themselves before checking the bike. I asked how could he do that without checking it and why would you even say that at all. He replied well you're accusing us. I never accused I said coincidence. They said we will check it and get back you later. Later was 4 days later. Jimmy called to tell me they were right the tire change had nothing to do with it. He told me the cost. I was shocked told him that was way to much. He offered 10% discount. He said he will speak to Chris about a better discount. I visited in the AM the next day. Both Jimmy and Chris were standing there. I asked Jimmy if he had a chance to speak to Chris he said no but said in front of me, hey Chris the customer is having money problems, like the rest of us, but was wondering if he could get a discount. Chris without looking at me said sure 10%. I said Jimmy offered that already. Still not looking at me he said that's all you get. I thought after his poor service he would extend a courtesy discount to save face but I was wrong. Jimmy said he will call me that day to let me know when the parts will be in but I will get my bike back this week. Went to speak to general manager. He was under the weather so they took my contact info down. Today 6 days later I have not received a call from no one. Not Jimmy, not Chris, not the general manager. What a pathetic experience. I would stay away from this place. RUN!