I reserved a Club room with Disney view on New Yea...

I reserved a Club room with Disney view on New Year eve for my family. When we arrived, we had to wait in the lobby for about 30 minutes before we check in by Dennis. Anyhow, we checked in and I was told that elevator required us to use our key card to get up to 11th floor. However I forgot to use the key card in the elevator but it went up anyways. When we arrived 11th floor, I saw the sign on the wall, starwood preferred guest level. So I reserved a club room level but I received preferred guest room, and not only that I was deceived by front desk to believe that it was club room. Than we celebrated the new year with a great view of Disneyland and fireworks, and later went to bed. Around 3AM, I woke up because the room was very cold. When I checked the AC, I noticed the heater was broke. I called the front desk around 5:30AM, and, Salvador, the technician showed up around 8AM. He said the motor was broke, and he will get it fixed. I told him that I am checking out in couple hours, so he should not worry about it. On my way out, I discussed this issues with the front desk, and they offered me $30 off first, but after a while they raised it up to $50. I realized they are not going to do anything else so we checked out. Besides the view of Disneyland, it was a horrible experience for me and family. And there was no customer service. In addition club room breakfast was a joke, its boxed cereals with some pastries and drinks. I will not stay in any Sheraton Hotel anymore, cause their standards are way too low. If you are interested Disneyland view for fireworks, there are better located Hotels in the area.