I ordered the 12 bouquets per month service to beg...

I ordered the 12 bouquets per month service to begin just before Christmas this year. The delivery was never made, although a shipping label was created so it tracked as in transit. When I called the week after Christmas they apologized and issued a new shipping order with the promise of delivery by that Friday. AGAIN! the flowers never even shipped. As insult to injury, when I called to just cancel the order, they had a very difficult time issuing the credit. Definitely a negative experience.