Have been coming here on a semi regular basis for ...

Have been coming here on a semi regular basis for years. Last four times have been terrible. The food can be great (but it is hit and miss)- but that is if you actually get it. We have had meals never come- and that is after we have told staff it hadn't arrived, multiple drink order mix ups and cases of 'find the ingredient' on a pizza. Yesterday was the limit for me. Mix up with tables, an hour wait for food and nearly an hour and 10 min for a bowl of chips we had been told would come out quickly to keep the kids occupied. Needs management overhaul.