Nathalia Bermudez

Review of Wayne Public Library

I'll preface this with the fact that I have worked...

I'll preface this with the fact that I have worked as a librarian for almost 10 years. Prior to that I worked in a book store for 5 years. Sometimes a few bad seeds ruin a otherwise good environment but I suspect this is not the case here. I've seen good customer service and bad customer service and what I have experienced at WPL is unacceptable. My review:
The customer service here makes the DMV look like Disney World. The staff, particularly the circulation department is tremendously unfriendly. Most times they do not greet you and are not courteous. They have refused to put books on hold for me when I forgot my library card and was coming right back with it because I am not a Wayne resident. I have been coming here for years and have had nothing but bad experiences. I've made request with Reference over the phone and had someone laugh (cackle?) a refusal to help. They use the rules as ways to avoid offering help. I've never experienced services so consistently bad like this anywhere. You feel like you are inconveniencing them when you go to check out your books. They are rigid, unhelpful and rude. They give librarians and libraries a bad name. Other libraries in Passaic County are great but this is the one to avoid.