D Toe Review of Urban Sanctuary Spa
The absolute worst spa experience I've ever had. F...
The absolute worst spa experience I've ever had. From the moment I walked in... it was different from any other spa experience I've had. We weren't greeted or attended to well. The massage was the worst I've ever had... and I've had 100's. I was never asked what kind of pressure I would like... what type of oils (not that that really matters, just unusual a bit) or anything actually. The pressure was MUCH too light. After saying something multiple times and NEVER being asked how the pressure was... I gave up. This is the first massage that I couldn't wait to get up off the table. When I checked out.... they asked how it was and I clearly was not happy but there was no response. I never have understood why people ask questions and don't know how to respond when you say something wasn't good.
I asked to have a robe after I was done with the massage (they don't give you one prior to your treatment) and she looked at me like that was the oddest question. I wanted to take a shower and not get my clothes dirty with oil.
Overall... not relaxing, welcoming and the massage itself could have been done by anyone!
The house is cute! The spa "shop" is well equipped and fun to look at. The rooms are nice, along with the restrooms. The massage and staff.... not. I won't be back and I hate that it was that way. I was SO hoping to like it much better.
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