John Liebl

Review of Toyota of Richardson

Don't go there. I scheduled my 5000 mile service ...

Don't go there. I scheduled my 5000 mile service for 0945 on 07 April 2016 and expected Richardson Toyota to honor that time. First, the service department is way behind the dealership on a separate road; that would have been nice to know. We pulled into the dealership and thought the service department may have been in the back. Upon driving towards the back, where there were plenty of cars, their lot had huge chunks of concrete missing which created at least a 6 inch pot hole. When I arrived on time for my appointment, there was a line at service department which wasn't moving. I saw employees standing around, talking, but not moving the line. Although it may be a longer drive to another dealer, that is exactly what I will do for all future service needed for my Toyota. Unfortunately, this will be a huge loss for Richardson Toyota as I tend to keep cars for a very long time. I've owned my second car for 18 years and it's still going strong. Richardson Toyota receives one star simply for existing as that requires some effort.