No doubt, the best quality that can be found at th...

No doubt, the best quality that can be found at this price but for the customer experience, I am very dissatisfied.

I put two stars because the situation between the covid and the snow was unusual, but still ...

I have rarely had such a difficult experience as with Ikea Brest.

Already on the phone when I called to postpone my order of almost 3,500 for more than 48 hours because of the weather conditions, I spent 1h15 waiting to finally hear that it was not possible while the ice and the snow blocked traffic throughout Brittany. I had to redo an order, which for this amount, I had spent nearly 4 hours online to do. Exasperating...

Finally I received a call the next day to tell me that it was possible to postpone it from 72 hours under the circumstances. Relief...

But when the order was picked up the real nightmare began. The order arrived at the withdrawal station in 7 cadis filled to the brim with the many small items I had ordered without a bag or box to wrap anything. Among the purchases, many glass jars, unpackaged or protected. When I asked for bags, I was told I had to order them online (with a processing time of at least 3 hours ...) and I had to pay an additional 5 for the order. A very bad joke. The ladies taking the orders, although annoyed by the ridiculousness of this situation, finally "broke" the procedure to give us without further delay the bags that we had to order online instead of being able to ask them directly. Between waiting for our order of bags, bagging our order, and loading, this nasty prank lasted over 1.5 hours in the cold and wind. For someone who had just placed an order for over $ 3,500, I kept them a little bit through their throats.