It took 40 minutes for a burger and a sandwich to ...

It took 40 minutes for a burger and a sandwich to arrive. When I said I was not happy about this the waiter apologized and other tables had been waiting longer. Really? The excuse is your kitchen is that bad? When asked what could be done to make it up to us I said, comping the meal would do. She came back and said the manager would not do that. No counter offer of any kind. No offer of a round of drinks, dessert, nothing. Just, no. And, the manager did not have the courtesy to even come talk to us himself. He just used his waiter to do his job. I definitely say, STAY AWAY FROM THE PENN TAPROOM! Management seems to not care about their customers experience.