Dropped my car off 9am on a sunday for a tire patc...

Dropped my car off 9am on a sunday for a tire patch. Was told I'd have the car back by three by Kieth. 152 I called for an update and to give the correct number to reach me at 430 was told by heather that they tried to contact me about needing a new tire for my car no missed calls from heather on my end also confirmed that the number was changed to what I gave earlier. Heather confirmed that she had the new number but the old number wasn't changed Called. Back at 530 and was told by Keith that the car was ready and that heather had "called me and let me know" again no missed calls from heather. Showed up at 610. Stores closed but employees are still inside including keith who had just spoken to me previously on the phone. No one even acknowledged that I was trying to pick up my vehicle that was sitting right out front with the doors unlocked. I confirmed as I was looking to see if they left the keys in the car because hey why not doors are already unlocked. I wont set foot in any pep boys location. From here on out. Emergency or not.