The worst type of service in this hospital. My wif...

The worst type of service in this hospital. My wife went for a doctor appointment and when she was leaving the elevator of the parking garage broke down. We understand that those things happen, but how you react is another thing. My wife is pregnant and went with our other son that has 1 year old and his scroller. When she saw that situation, she asked for help to the to the security person in the entrance. He responded that he can t help her or move of his position (I am not asking for you to take my wife to the 4th floor, but at least call someone that can help) that she has to go up through the CAR RAMPS. She went with another pregnant lady to the entrance and talk with the guy with the golf cars and ask him for help. He told them that that situation wasn t his problem, was the hospital problem and he can t use the car for them because imagine that after that he would have to use the car for the other patients too. That they have to resolve themselves. So, what could my wife do after looking for help and nobody wanted to help or at least call someone. She started to go up through the CAR ramp. When she arrived to the first floor, she almost pass out and when she was about to cry in frustration and desperation because she could move anymore, then she saw a car looking for parking (a complete stranger) and beg him for help. This person helps her to go to her car. But why my wife has to beg a stranger for help almost crying when you are in a hospital? The worst experience ever.