Coco Lina

Review of Generator Hostels Hamburg GmbH

When we arrived an hour after check-in (at 3:00 p....

When we arrived an hour after check-in (at 3:00 p.m., instead of 2:00 p.m.), we had to wait almost half an hour at the front desk for our turn and then another half an hour because our room - despite our late arrival - was not yet ready for occupancy. Organizationally, this could certainly have been avoided.
The prices are deceptive because there are hidden costs: nothing is provided in the rooms except bed linen. It costs 5 euros to borrow a towel, if you don't want to check out before 10 a.m. it costs an additional 5 euros (per person) to be able to check out at 1 p.m. Luggage can be stored in lockers which cost 4-6 euros per day or 1 euro per hour.
Instead of 16 euros for a bed in a 6-bed room, we ended up paying 32 euros per person (+ towel, locker and check-out at 1 p.m.), which was twice as much.
In the morning the cleaner came into the room a total of five times while we were still in bed, switched on the light, cleared things around and spoke to reception via radio. We had to ask him repeatedly to leave the room. At 12:45 p.m., a quarter of an hour before check-out, two cleaning staff started tidying up the room while we were still sitting on the floor and packing up our things.
All in all, the hostel is comfortable and hygienic but also expensive and not that well organized.