Rachel M

Review of Capital Nissan of Wilmington

Honesty is not present here.

Honesty is not present here.
We were used car shopping. Saw a Kia and Ford we were interested in on Tuesday. But both needed to be serviced and cleaned. They took our number and told us they d call when they were ready. Wednesday no one called. We called Thursday and were told both were serviced and they d have them ready for us. When we got there Th afternoon, the sales manager told us the Kia we wanted had been sold the day before. He didn t tell us that the two times we called earlier in the day when he said it was ready for us to look at. This dealership was 30 min away and we were wasting valuable vacation time. The sales people are also not knowledgeable. We got lots of bad information. Like the warranty on a Kia had 35k of warranty remaining when in fact the warranty is not transferable to new owners unless you buy from a Kia dealership. And many other uninformed ideas.