I've been trying to talk to the IPTU branch of Pon...

I've been trying to talk to the IPTU branch of Pontal City for three days and I can not talk to anyone other than the operator and I've already begged her that for God's sake help me talk there and nothing, she transfers the call a ridiculous background song and only, then it's mute. The other day he said he would give me my number to call and nothing too. I must say that I live 400km away, so I can not go personally. What do I need to do to be taken care of? Talk to the mayor?