I came into TUI to book a last minute holiday and ...

I came into TUI to book a last minute holiday and I could not have been happier with the service I received. I wasn't sure where to start or what I needed to do as I haven't ever booked a holiday for myself before so I wanted to have someone to 'hold my hand' through the process and make sure I wasn't making any mistakes! When I first arrived at the store there was a long queue but I was happy to wait, and when I did I was greeted by Trish. She worked with me until closing time to understand my needs and why I wanted to get away, and to start looking into the best resorts for me. She really cared about me and what I needed from the holiday, and knew which resorts to recommend and didn't go outside of my scope. We ran out of time that evening but I returned the next day to continue with Trish to find the best package for me. She was incredibly patient with me and spent hours answering all my questions, looking up more and more options and even calling up airlines/resorts etc to get answers to my difficult questions - all before I booked and paid. She was happy for me to take the evening to think about the package we had settled on, and arranged for her colleague, Helin, to work with me the next day to book (or answer more questions!) as Trish wasn't on the rota for the following day. Helin was just as lovely and spent even more time with me to answer my final questions and get the quote set up for me so that I could book. After taking a quick break to grab a drink, I ended up confirming and booking with Faye who was (surprise!) just as lovely as Trish and Helin! I ended up coming into the store 4 times over 3 days (two times to research and ask questions, once to book and once to get travel money) so I met a lot of the team and everyone was so helpful and friendly. Trish, Helin, Faye and Sophie were genuinely excited to help me find the perfect holiday, took time to get to know me and the reason why I wanted to go so that they could recommend the best package. I must have spent at least 6+ hours at this store over 4 days to get this booked, and each day the team made me feel like I was really valued and practically part of the team! I will 100% book with the team here at TUI Westfield Stratford again, and I would recommend them in a heartbeat to anyone looking for a great holiday with exceptional service!