Great customer service to begin with but when I tr...

Great customer service to begin with but when I tried to get my $30 core charge they told me that I had to send it back in the original packaging. I sent all packaging they sent me back when I initially sent the core. When I tried to get further info from them they sent me an email that said my ticket was closed. I gather this is a loop hole they use on a regular basis to screw people out of the core charge they are promised. That alone made me question future dealings with them.