CroppMetcalfe = Bait and Switch Scam.

CroppMetcalfe = Bait and Switch Scam.

It all began with an advertisement for a free inspection. They came out and did the inspection and at the end of the inspection they said that will be $105. I said, I thought it was a free inspection. They said if you have to do any repairs it is a minimum charge of $105. I said I would of told you to stop and not do any work if that was the case. I said, I wasn't paying and I get a bill in the mail a few weeks later. I call the service center and explained that I didn't authorize any work and in fact told them to stop when they said it's a $105 charge. To no avail they said they weren't waiving it.

Instead of paying the $105, they said they would waive the $105 if I signed up for a service agreement. I signed up for the bronze which was $150. HVAC tech came out today and did the most basic 5 minutes in, 5 minutes out inspection. I called the service center and said I wanted out of my service contract. I explained above and the call center brought on an unidentified gentleman who said the first call should of been free and I said that's what I said but I had no choice but to sign up for the service agreement so now I want to cancel. He did reimburse me half ($75) but I urge you not to use Cropp Metcalfe.