Really disappointed in GD customer service, which ...

Really disappointed in GD customer service, which is one of the main reasons we went with this brand when shopping, because we had heard nothing but great things. Unfortunately we aren t seeing this great customer service we had heard so much about. Our unit is brand new, 4 months old, we full time and have only moved it one time. Last night our oven stopped working, we troubleshooted things and couldn t get things working. After calling GD we were told we could either bring it to a local dealer or get a mobile tech out. Obviously since we full time the mobile tech would be the best option for our situation. We were told the service call fee would not be covered. Before we bought our current 5th wheel we had a cougar by keystone, we had warranty work done by a mobile tech as well. As soon as all the work was deemed warranty keystone reimbursed the service fee, because it was all warranty work. After telling GD this they still said that it basically wasn t their problem and warranty work or not service fees will not be reimbursed. I think if a company truly prides themselves on their product and customer service this should be reimbursed if all the work falls under warranty.