Management does not care about customer relations....

Management does not care about customer relations. They set money grabbing policies, then burden workers with trying to explain them. We had a leak from an installation mistake and they wanted to charge us to fix it. Although they relented on charging us, we still had to fix damage caused by their mistake. Also, we called for a filter change and let them know our salt reservoir was leaking. They sent the tech out with the filters and no reservoir. This caused a second trip with a second charge. I would've just picked the reservoir up and hooked it up myself, if I had known. Really, $80 to change a hose?
I would have given them at least 4 stars initially, which is why I didn't drop them all the way down to 1 star. And the techs have been satisfactorily professional.
I don't want to find out how bad it can get past this time.