Ralph Taylor

Review of Castle Hill Camera House

Like this review if you've received terrible servi...

Like this review if you've received terrible service from PAT and are soo furious that you're bothering to leave a terrible review here :) I went to this store today to have passport photos printed for myself and my son. Given the impact that COVID-19 has had on our family finances, my wife and I tried to save money by taking photos at home with our DLSR, with the view to have those photos printed in passport size, at a cost of only several dollars. We were served by Pat who, when taking our order, failed to mention that the cost of simply printing the photos we had take at home would cost EXACTLY THE SAME as going through the normal passport photo taking process with them taking the photos for you in-store. As such, we we very shocked when it came time to pay and we were told the cost was $40 when we were only expecting ~$5 given that they were effectively only printing 8 small size photos. When we expressed our frustration to Pat, he simply said "I have followed company policy" and was non apologetic or empathetic and failed to acknowledge his error of failing to explain that the cost would be the same when he took our order. In my view, this conduct warrants misleading and deceptive conduct as one would expect the cost of printing passport size photos (4 cm x 5 cm) to be the same as or less than the cost of printing a 4 cm x 6 cm (currently showing as $0.39 each online). In providing service to us, Pat should have explained that the cost of simply printing the photos we had taken at home was going to cost exactly the same as them taking passport photos for you. If you are willing to support a business who deceives its customers and refuses to take responsibility for poor communication/service, then this is the store for you.