I stayed for one night in between two flights; I c...

I stayed for one night in between two flights; I chose the hotel for its proximity to T5.

While the hotel itself was gorgeous, and the staff very warm and friendly, I was shocked at some of the incompetence, and basic necessities that lacked during my stay.

The lights in my room did not work properly, and I was surprised that there was no plug next to the bed for charging one's cell phone. The A/C was uncomfortably high, and when I inquired as to whether the hotel had extra blankets I was informed the hotel was full and so they did not. That is absolutely SHOCKING to me for a five star stay. The most troubling part of my stay though is the morning I was meant to leave, I called the reception and concierge for about 15 minutes and nobody picked up the line. I finally ad to go downstairs to request a luggage trolley in person and although there was only one woman being served in front of me (and two staff people) I had to wait an additional ten minutes. This was followed by the elevator not working and me getting stuck in between two floors for ten minutes.

For the price paid I expect more. Finally the room service menu was limited with no fresh or healthy options.