I had a new AC system installed by A#1 Air on Thur...

I had a new AC system installed by A#1 Air on Thursday, August 1, 2019. It is now August 8, 2019 and I have a technician scheduled to come out for the 4th time since it was installed a week ago to perform work that was paid for and supposed to have been done last week during the initial install. But wait, it gets way better. Our system was installed on Thursday and it seemed to go very smoothly. My wife and I were getting ready to have our son on Friday, so I was glad to put our HVAC issues behind us and focus on having a baby the next day. Around 6:00 PM Thursday, my wife asked why I had the heater on, I said that I didn't, we have a 2 zone system and both had been running since the install had completed around 2:30 or so. I turned our upstairs thermostat up so that we could cool the house down on the first floor. Long story short, the zoning board had been wired incorrectly and the heater was stuck on which was clearly seen on the indicator lights on the zoning board. So I called our salesman and he contacted their office to get us a tech ASAP. The tech showed up around 8:30 and was here until 11:40 PM. Not only was the wiring done incorrectly, but our drain pan was overflowing with water due to the drain being installed incorrectly. So now there were 2 things that should have been checked by the installer that were "missed". I will say the tech that came out was great and very helpful, he also clarified these were things that just shouldn't happen on a brand new install. Fast forward to Sunday, we come home from the hospital with our new baby and the system just doesn't seem to be cooling the house. We replaced a 15 year old 5 ton system with a 4 ton system because we were told our house is not big enough for a 5 ton. We did have a lot of issues with our old system, thus we decided to replace it but despite the age and issues, that system did cool our home down pretty quickly and would actually cycle off. Our new system literally runs non-stop with it set at 76-78 during the day and it is not comfortable. At night I can't get it to cool down below 74, otherwise it will not shut off. Now, the plot thickens. We paid to have a return air enlarged and literally all that was done was the old 14x14 grill was replaced with an 18x18....it literally does nothing and I was told by the tech that came out yesterday, Wednesday, August 7, 2019 that the boot and duct should have been changed out. So now, I have this tech coming out to do work tomorrow that was paid for and should have been done during the initial install. But wait, there is more. Upon inspection on Wednesday, the tech found that the return air plenum was not even sealed on the back side, which means the system was sucking in 150 degree attic air for a week....makes you wonder if this was a "1 out of a 1000" install, or if they do this regularly to unsuspecting customers. I am beyond disgusted with this sloppy install. They did not clean up, they moved stuff around and didn't put it back, we paid to have a new duct added to our living room and the installer didn't want to do it but my wife showed him the contract and he reluctantly did it but refused to put it where we wanted because he said he didn't have access which is BS because there is nothing but attic above where we wanted it.

I understand mistakes happen and I do want to give A#1 Air a chance to make this right, but after all of the above, I was offered an extra year of Labor Warranty.....seriously???? What.a.joke. of a 100% satisfaction guarantee!!! My electric usage has doubled from last week to this week and I just paid 10k bucks for a brand new, more efficient system. I also have the owner's "personal" cell numbers, called and got sent to voicemail, left a message and I have not received a call back.

A#1 Air, I am giving you a chance to make this right, but an extra year of warranty is NOT going to do it. You should be ashamed to 1, employ such a shotty installer, and 2, act like an extended warranty fixes this situation. I will be more than happy to provide and updated review once this is resolved.