With technology and phone systems as advanced are ...

With technology and phone systems as advanced are they are today, one would think that there would be an end game such as automatic call back or at least a close to reality estimated hold time on the system. Listening to the same recording for over 2.5hrs and to have the system continue for even longer after the 4:30pm time is unacceptable. The State of Indiana has to work on technology upgrades and sooner than later. WOW. #EpicFail