In my opinion, Glenn, the general manager has poor...

In my opinion, Glenn, the general manager has poor customer service skills. I checked out thirty minutes after my late check-out time, and he charged me for another night. When I called to inquiry about it, he was very rude and refused to offer any resolution. If anything, I would have been fine paying a late check-out fee but my issue is being charged for another night, and then being disrespected and belittled by the General Manager. I would not recommend this hotel.