Rang goodhew on Wednesday, with a specific repair ...

Rang goodhew on Wednesday, with a specific repair needed. Was told it would not be able to fit this week but they would book it in next week. Got a quote on price and part cost. They couldnt give me a date for some reason(?) Gave solar panel make, and part needed, home address and phone number etc

Fast forward to next wednesday, i ring them, and ask when they are able to come out. Complete blank. They dont think they have a booking. Then receptionist "ah yea, thats right, i remember, sorry we cant make it out to your house this week"

"Ok but ive been waiting the last 3 days for a call to confirm by booking this week, Were you planning to call me this week?"

Instant hostility and attitude from the receptionist. "i didnt think it was urgent, blah blah blah"

Phone calls are cheap and dont take very long. No excuse for this customer service.