K

Kathryn Glasgow

4 years ago

Took my car to their Lebanon Pike location.....

Took my car to their Lebanon Pike location.....

When i bought my car, some idiot had chopped up the bumper. So when i got into an unfortunate wreck, I was really excited about getting an OEM bumper that hadnt been chopped to pieces. My car took a little longer to finish, and in the meantime I called the store and spoke to a woman and specifically mentioned i DID NOT want my bumper cut. I wanted it to look OEM.
Imagine my surprise when I go to pick up my car, and they assure me that they "cut the bumper up" just like it was.
Their defense? It was pre accident condition.
Hence why i MENTIONED it when I called and noone, not once, called to ask me if I wanted them to CUT APART a BRAND NEW body part.

This place used to be great, but under the new management. It blows.

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